GENERAL PROCESSES

  • Control of Documented
    Information
  • Control of Records
  • Internal Audit
  • Control of Nonconformity
    and Corrective Action
  • Risk and Opportunities
    Management

Control of Quality Documents


 

Overview/Background

Document control is core to ISO 9001 documented information required by the quality management system shall be controlled to ensure that every person in the organization uses the correct version of the documents.

ISO 9001:2015 clause 7.5, requires an organization to maintain documented information to the extent necessary to support the operation of processes and retain documented information to the extent necessary to have confident that the processes are being carried out as planned.

 

Procedure

QPM-GP-001 Control of Documented Information

Control of Records


 

Overview/Background

 

Procedure

QPM-GP-002 Control of Records

Conduct of Internal Quality Audit


 

Overview/Background

Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization’s quality management system and is a key element in the ISO quality system standard, ISO 9001.

Quality audits are typically performed at predefined time intervals and ensure that the institution has clearly defined internal system monitoring procedures linked to effective action. This can help determine if the organization complies with the defined quality system processes and can involve procedural or results-based assessment criteria.

 

Procedure

QPM-GP-003 Internal Audit

 

Legal Bases

Control of Nonconformity and Corrective Action


 

Overview/Background

DOLE IX will adopt the corrective action framework in addressing conformities within its quality management system. Mindset of process owners including the top management is aimed towards eliminating the cause of nonconformities will not recur. The effectiveness of corrective action shall be verified through the recurrence and non-recurrence of nonconformities. If nonconformities do not recur, the corrective action shall be deemed as effective.

 

Procedure

QPM-GP-004 Control of NC & Corrective Action

Risk and Opportunities Management


 

Overview/Background

 

Procedure

QPM-GP-005 Risk and Opportunities Management